• Global Shipping Info

    At AURUM STUDIO, we are excited to offer our exquisite 14k jewelry to customers worldwide. Here's what you need to know about our order confirmation, customization, and shipping processes


    Order Confirmation: Upon receiving your order, we will confirm it within 3 days.

    Customization Time: For custom-made pieces, please allow a production time of 7 to 10 days.

    Shipping: Once your item is ready, shipping to international destinations typically takes between 3 to 5 days. All our products are shipped from South Korea, and due to the unique nature of each destination country, exact shipping times may vary.

    Customs and Delivery: As our items are precious metals, customs clearance times can vary by country, potentially extending delivery times. Additionally, unforeseen circumstances in certain countries may also lead to shipping delays.

  • Return & Exchange Policy

    We typically do not accept returns or exchanges for custom-made products due to their personalized nature.



    If your product is defective or you've received the wrong item, please contact us within 14 days of receipt. We will handle these cases individually and cover any related shipping costs.

    Contact Us:

    For any concerns, reach out promptly. We’re committed to resolving any issues with your custom order.

    Thank you for understanding the special considerations for custom-made purchases.

  • Customer Service Notice

    We are dedicated to providing you with exceptional service and support. Please note that our customer service team operates via email only. While we do not offer real-time chat or phone support at this time, we assure you that our email support is prompt and attentive to all your needs.


    Operating Hours:
    Our team is available to respond to your inquiries from Monday to Friday, 8:00 AM to 5:00 PM (Korean Standard Time). We endeavor to address all emails received within these hours in a timely and sequential manner.

    Contact Us:
    For any questions, concerns, or support needs, please do not hesitate to reach out to us via email. We are here to assist with any aspect of your experience.

Import Notice for Valuables

Dear Customers,

At AURUM STUDIO, we strive to provide you with the finest products. Here’s key information on customs and taxes for importing precious metals and jewelry:

  • Customs and Import Taxes: Duties may apply based on the item's value, type, and origin country.
  • Duty-Free Allowance: Some countries offer a duty-free limit for personal imports, but this varies and may not apply to shipped goods.
  • Additional Costs: Beyond taxes, customs fees or processing charges by carriers can affect the final cost.
  • Customs Procedures: Import processes differ by country, and additional documentation may be required.
  • Liability: We are not responsible for delays during customs clearance. All related costs are the buyer’s responsibility.

Understanding local customs and tax regulations before purchasing is crucial. For questions, please contact us anytime.